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FAQs
Welcome to the Commtel (UK) LTD FAQ's section. If you have any questions that can not be answered please contact us on:
Tel: 0906 302 0228 (calls charged at 50p a minute.)Fax: +44 (0)1536 408482
E-mail: info@commteluk.com
How to retune
To retune your Commtel Digital Micro Set Top Receiver with Remote Control (42560005CL)
Please do the following:
1. Press the menu button on the remote control, this will bring up an on-screen menu.
2. Highlight the Installation menu using the PR+ & PR- buttons on the remote control & press OK.
3. Highlight the Auto Scan menu and press OK.
4. Auto Scan menu choose your scan mode (All/Free) then highlight the search button & press OK.
5. The Micro Set Top Receiver will search all available channels in your area. This starts at 0% and could take up to 15 minutes to search all the channels. Please allow the percentage to reach 100%. Once it has reached 100% the receiver will automatically go back to broadcasting Digital Television.
Please Note
If you require to stop the auto scan at anytime press Exit on the remote control. You may have to retune your receiver at a later date to receive all channels if you stop the auto scan.
Important notice
Internet and Phone Guard- The exclusive sale of this product has been negotiated with the developers of this product. As a result we will no longer be offering technical support of any type for this product. We would urge all customers to contact the original point of sale for an updated technical helpline which enables continued support for this product. We apologise for any inconvenience caused.
41529740 - RJ10 Telephone Recording Adapter
Switch position For recording: Rec switch On. 3.5mm mini jack inserted into Line in socket on recording device.
For playback: Play switch On. 3.5mm mini jack inserted into Headphones or Line Out socket on playback device.
N.B. This adapter will NOT work with digital PABX systems, digital phone systems or phone systems outside the UK.
This product is not recommended for use with computer sound cards.
This product is fully compatible with all UK analogue telephone systems; including PABX type secondary extension sockets.
Aerial FAQ's Satellite FAQ's Remotes FAQ's AV Sender FAQ's Omnidirectional Aerial FAQ's Freeview HD Coverage's TV Link FAQ's
Q.1 What type of aerial do I require at my location?
A.1 Gain and aerial choice depend on the proximity to the transmitter and can also depend the type of installation. IE Loft or outdoor. An outdoor installation will enable a clear line of sight to the transmitter, and will generally perform better than a loft installed aerial. To check the distance from the transmitter and to obtain a compass bearing to the transmitter please check the following website: http://www.digitaluk.co.uk/postcodechecker/
The greater the distance from the transmitter, the higher the gain of aerial is required. The shorter the distance to the transmitter the less gain is usually required.
Q.2 Which aerial produces more gain a 32 element, 48 element or a 52 element version?
A.2 Generally the higher the number of elements, the more gain the aerial will produce. This applies to the 32, 48 and 52 element aerial.
Q.3 What can I do to check the level of signal and quality of signal?
A.3 In a digital set up, the majority of set top boxes and TV's with inbuilt digital tuners will have a signal strength and a signal quality meter contained within in the set up menu.
Q.4 What can I do to improve a weak signal?
A.4 To increase the gain of an existing set up fit a Signal booster or Mast head amplifier
Q.5 What can I do to reduce gain?
A.5 Fit an inline attenuator
Q.6 Are the 32, 48 and 52 element aerials compatible with Digital and analogue TV?
A.6 Yes the aerials are fully compatible with existing analogue and digital TV set ups . The aerials are CAI approved, considered suitable for Digital equipment and are also approved to the Digital Tick Scheme. Please visit http://www.dtg.org.uk/ for further information.
Q.7 I have been told that I need a wideband digital aerial to get digital tv in my area. Is this correct?
A.7 If you are having problems receiving digital TV from existing set ups then an upgrade to a wideband aerial is usually recommended. Existing group aerials may be unsuitable to receive the full bandwidth that digital TV is broadcasted on now and in the future.
Q.8 Where can I obtain more information about Digital TV and aerials?
A.8 Please try the following links:-
N.B Professional installation is preferred due to accurate alignment of the dish.
Digital meters are available, which can help with accurate positioning.
A useful overlay tool which uses google maps is dish pointer:
http://www.dishpointer.com/
A list of the BBC channels is as Follows:
Satellite Frequencies
BBC digital TV and radio – satellite frequencies
To receive digital TV via satellite but not through Freesat or Sky, you need to tune your equipment to the correct frequencies yourself. For help with tuning, please contact your equipment retailer, manufacturer or installer.
Listed below are the frequencies for BBC TV channels and radio stations available via satellite. Because of software limitations, BBC Red Button interactive channels are currently only available with Freesat or a Sky set-top box and viewing card.
Other free channels are also available, but some - such as Channel 4 and Five - are encrypted and require Freesat or a Sky set-top box and viewing card. FEC = forward error correction
SID = service information descriptor
Astra 2D Satellite (28.2° East)
Transponder 45
Frequency: 10.77325 GHz
Horizontal polarisation
Symbol rate: 22.0 Mbaud
FEC 5/6
Channels available SID
BBC One London 6301
BBC Two England 6302
BBC Three 6303
BBC One NI 6331
BBC Four 6316
CBBC 6317
CBeebies 6318
Astra 2D (28.2° East)
Transponder 47
Frequency: 10.80275 GHz
Horizontal polarisation
Symbol rate: 22.0 Mbaud
FEC 5/6
Channels available SID
BBC One Scotland 6421
BBC Two Scotland 6422
BBC One Wales 6411
BBC 2W 6412
BBC Two NI 6432
BBC Radio 5 Live 6401
BBC Radio 5 Live Sports Extra 6464
Astra 2D (28.2° East)
Transponder 48
Frequency: 10.81750 GHz
Vertical polarisation
Symbol rate: 22.0 Mbaud
FEC 5/6
Channels available SID
BBC One - West 10351
BBC One - South East 10352
BBC One - South 10353
BBC One - South West 10354
BBC One - North East & Cumbria 10355
BBC One - Oxford 10356
Astra 2D (28.2° East)
Transponder 46
Frequency: 10.78800 GHz
Vertical polarisation
Symbol rate: 22.0 Mbaud
FEC 5/6
Channels available SID
BBC One - East Yorkshire & Lincolnshire 10303
BBC One - Yorkshire 10304
BBC One - North West 10302
BBC One - East Midlands 10305
BBC One - West Midlands 10301
BBC One - East (East) 10306
Astra 2D (28.2° East)
Transponder 50
Frequency: 10.84700 GHz
Vertical polarisation
Symbol rate: 22.0 Mbaud
FEC 5/6
Channels available SID
BBC One - East (West) 6903
BBC One - South West (Channel Islands) 6904
BBC HD 6940
BBC HD broadcasts use the DVB-S standard as do all the other BBC satellite services. At some point in the future, the DVB-S2 standard will be used, but no date has yet been fixed for this transition.
Astra 2A (28.2° East)
Transponder 13
Frequency: 11.95350 GHz
Horizontal polarisation
Symbol rate: 27.5 Mbaud
FEC2/3
Channels available SID
BBC Parliament 6902
BBC News 6704
BBC Alba 6736
BBC Radio 1 6751
BBC Radio 2 6752
BBC Radio 3 6753
BBC Radio 4 FM 6754
BBC Radio 4 LW 6755
BBC Radio Scotland 6757
BBC Radio Ulster 6759
BBC Radio Wales 6758
BBC World Service 6761
BBC Radio Cymru 6763
BBC Asian Network 6760
BBC 1Xtra 6766
BBC 6 Music 6767
BBC Radio 7 6768
BBC Radio nan Gàidheal 6769
BBC London 6770
Q1. I cannot get the remote to function with my TV, VCR, DVD, SAT, CAB
A1. Please try the search function detailed "Searching Through the Library" in the manual for the device.
Q2. Are there any additional codes available for my model of TV, VCR, DVD, SAT, CAB etc?
A2. Codes are continually updated, please contact us on 0906 302 0228 (calls charged at 50p a minute.)
Q3. I cannot get the Menu key to work for my model of equipment.
A3. Please press the shift key and "Menu" key. Or, "I II" Key and "Menu" to access this command.
Q4. How do I access Text Functions?
A4. Please press the "Shift" or "I II" and the button labelled "Enter" to acess this command.
Q5. How do I disable Text Functions?
A5. To disable text functions please use the "Shift" key or "I II" and the button labelled "> Play"
Q6. Will the remote Control operate other Audio Visual Equipment?
A6. The remote has been primarily designed to operate only with TV, VCR, DVD, SAT, CAB.
However, the search function may allow the control of basic functions on some models of audio/visual equipment.
Q7. Will the remote control work with newer models of equipment?
A7. Our remotes control libraries are continually updated to include new equipment models, and the remote controls are updated every six months to include these newer models.
The Video sender will send any standard definition signal on composite or scart and Stereo Audio signals.
For instance the unit can send a signal from the scart output of a Sky HD box or Sky+ box.
(The output of the scart will need to be enabled from the SKY HD menu- the same applies to TV's)
N.B. Composite/scart video senders will not send HD signals from HDMI outputs as this operates on a different signal transmission basis.
There are a number of ways the unit can be connected:-
Basic methods:
Direct Connection
Connecting direct to composite equipped devices. IE DVD, sat- connection to be made using composite to composite (red, white, yellow) connection of Video Sender direct to the source. (DVD/Sat-----Video Sender)
Connecting direct to Scart devices IE Satellite unit- connect using scart adapter
1) Plug scart adapter into source equipment scart output IE SKY/HD etc.
2) Connect composite leads to the adapter - (enable scart output from source) - connect scart to scart from adapter to TV.
IE Connection will be routed Scart output to composite to the sender (Red- Right Audio, White-Left Audio, and Yellow-Video) from the scart adapter.
DVD/SAT------------output-------------Scart Adapter----------R,L,V output-----------Video sender Input Scart Adapter----------Scart Output-----------TV Input
N.B Composite video output and RGB video output are not the same and are not directly compatible with each other To send Digital TV to another room direct from Set Top Box:
Connect in the same method to the Set top box, enable scart output if applicable.
Set top box------------output-------------Scart Adapter----------R,L,V output-----------Video sender Input Scart Adapter----------Scart Output-----------TV Input
To send from the TV tuner direct
Plug scart adapter into the TV scart output. Enable scart TV output in TV settings/scart routing menu. Connect video sender unit direct (using L,R,V) to scart adapter plugged into TV to accept and send TV signal direct.
TV Scart Output (enabled)------------output-------------Scart Adapter----------R,L,V output-----------Video sender Input
N.B The TV must be on to use the internal tuner.
Connection of Audio Source (x 2 Mono signals or Stereo Signal)
Stereo systems etc
To connect an CD player or Stereo
Connect Outputs- IE- Left and Right RCA output to RCA input on Video Sender.
Omnidirectional VHF/FM Aerial
Slacken off the nuts on the U-bolt attached to the omnidirectional aerial and mount the aerial on a pole.
Tighten the nuts loosely to secure in place, allowing enough slack to enable rotation of the aerial.
Remove the dipole insulator lid and feed one end of your coaxial cable through the hole in the lid.
Trim one inch of outer sheath from the cable and twist the braid into a bunch. Remove the foil screen.
Trim ½ inch of plastic shielding away to reveal the core cable.
Attach the braid bunch to the left brass connector and the core to the right.
Replace the insulator lid, and rotate aerial to gain optimum reception before tightening nuts securely.
Your installation is now complete.
Safety Note
Before commencing installation, ensure that the structure is sound.
This is only a guide, ensure Freeview HD is in your area. The following locations will all have Freeview HD in time for the World Cup (11/06/2010 - 11/07/2010).
Check you can get FREEVIEW HD in your area. Text your postcode, followed by your house number or name to 80560*. Or visit www.FREEVIEW.co.uk
*e.g. NW9 6NY 1 (Costs no more than a normal text.)
England
Location: London
Transmitter:Crystal Palace
Activation Date: December 2009
Location: Manchester
Transmitter: Winter Hill
Activation Date: December 2009
Location: Newcastle and Tyneside
Transmitter: Pontop Pike
Activation Date: February 2010
Location: Leeds / Bradford
Transmitter: Emley Moor
Activation Date: March 2010
Location: Birmingham
Transmitter: Lichfield
Activation Date: March 2010
Location: Liverpool, central Lancashire, Cheshire, north Staffordshire
Transmitter: Winter Hill relays
Activation Date: March 2010
Location: Exeter, parts of Devon, Somerset, Dorset
Transmitter: Stockland Hill
Activation Date: April 2010
Location: Bristol, Somerset, Dorset, Wiltshire, Gloucestershire
Transmitter: Mendip
Activation Date: April 2010
Scotland
Location: Glasgow , Central Scotland
Transmitter: Black Hill
Activation Date: February 2010
Location: Shetland
Transmitter: Bressay
Activation Date: May 2010
Location: Orkney
Transmitter: Keelylang Hill
Activation Date: May 2010
Location: Caithness, North Sutherland
Transmitter: Rumster Forest
Activation Date: June 2010
tvLINK allows you to watch your Sky channels on a second TV in your home and is compatible with your Sky box and with most TVs. We've put together three easy-to-follow help guides for tvLINK, depending on the system you have - see the links to our downloadable PDFs on this page.
If your Sky tvLink is not working, first check that it is receiving power through its RF connector. The RF outlet power supply is a trip switch, so the process of isolating the power to the tvLINK then restoring it usually resolves this type of problem.
Is your RF cable incorrectly routed?
1. Please note that this process will stop all the recordings currently in progress and reboot your Sky box, so if a recording is underway, you may wish to wait until the recording is complete before continuing
2. Switch your Sky box to standby. If you have a cordless telephone connected to the same socket as your Sky box, you only need to unplug your Sky box
3. If you're using a Sky+ or Sky+HD box, wait for 30 seconds to allow the hard disk to stop spinning
4. Switch off or unplug your Sky box at the mains
5. Check that there are no lights illuminated on the front panel of your Sky box
6. Ensure the tvLINK cable is a continuous connection from the RF Out-2 connector at the back of set top box (the maximum recommended length of cabling is 30m metres)
7. Switch the power supply back on at the mains. When the red light appears:
• Wait 30 seconds if you're using a Sky digital box
• Wait 60 seconds if you're using a Sky+ box
• Wait 2 minutes and 30 seconds if you're using a Sky+HD box
8. Press tv followed by sky on your Sky remote control
9. Select the channel on the second TV which Sky is normally viewed on
10. Using your second Sky remote control press tv, then sky, then the numbers 5,0,1
Never attempt to reconnect the tvLINK cable to the RF Out-2 connector at the back of your Sky box while it is still receiving power from the mains. The tvLINK receives 9 volts from the set top box and by doing so could cause irreparable damage to the tvLINK.
Switch your Sky box to standby, and wait for 30 seconds to allow the hard disk to stop spinning. Now you need to unplug your Sky box, or turn it off at the mains. Please note that this process will stop any recordings in progress and reboot your Sky box. If a recording is underway, you may wish to wait until the recording has completed before carrying out this procedure. If you have a cordless telephone connected to the same telephone socket as your Sky box, you only need to unplug your Sky box, not the telephone. When you've switched off the power supply or removed the plug from the mains socket, check that there are no lights illuminated on the front panel of your Sky box.
Ensure the tvLINK cable makes a continuous connection from the RF Out-2 connector at the back of your Sky box (the maximum recommended length of cabling is 30m metres) to your second TV.
Switch the power supply back on at the mains. When the red light appears:
• Wait for 30 seconds if you are using a Sky digibox.
• Wait for 60 seconds if you are using a Sky+ box.
• Wait for 2 minutes and 30 seconds if you are using a Sky+HD box.
Press tv followed by sky on your Sky remote control.
Select the TV channel on which you normally view Sky.
Press tv on your second Sky remote control, then sky, then 5, 0, 1. Sky News should now appear.
Never attempt to reconnect the tvLINK cable to the RF Out-2 connector at the back of your Sky box, whilst it is still receiving power from the mains. The tvLINK receives 9 volts from your Sky box and by doing so could cause irreparable damage to the tvLINK. The tvLINK can be connected to the VCR Aerial Input as long as it is also connected to the cable from your Sky box.
Is your RF cable incorrectly routed?
Switch your Sky box to standby, and wait for 30 seconds to allow the hard disk to stop spinning. Now you need to unplug your Sky box, or turn it off at the mains. Please note that this process will stop any recordings in progress and reboot your Sky box. If a recording is underway, you may wish to wait until the recording has completed before carrying out this procedure. If you have a cordless telephone connected to the same telephone socket as your Sky box, you only need to unplug your Sky box, not the telephone. When you've switched off the power supply or removed the plug from the mains socket, check that there are no lights illuminated on the front panel of your Sky box.
Ensure the tvLINK cable makes a continuous connection from the RF Out-2 connector at the back of your Sky box (the maximum recommended length of cabling is 30m metres) to your second TV.
Switch the power supply back on at the mains. When the red light appears:
• Wait for 30 seconds if you are using a Sky digibox.
• Wait for 60 seconds if you are using a Sky+ box.
• Wait for 2 minutes and 30 seconds if you are using a Sky+HD box.
Press tv followed by sky on your Sky remote control.
Select the TV channel on which you normally view Sky.
Press tv on your second Sky remote control, then sky, then 5, 0, 1. Sky News should now appear.
Never attempt to reconnect the tvLINK cable to the RF Out-2 connector at the back of your Sky box, whilst it is still receiving power from the mains. The tvLINK receives 9 volts from your Sky box and by doing so could cause irreparable damage to the tvLINK. The tvLINK can be connected to the VCR Aerial Input as long as it is also connected to the cable from your Sky box.
tvLINK check
To amend the setting:
1. Using the Sky Remote Control, press the services button.
2. Using the up / down arrow buttons, highlight System Setup and press select.
3. Press O, then 1, followed by select.
4. Highlight RF Outlets and press select.
5. Highlight RF Outlet Power Supply and using the left / right arrow buttons, change setting to Off.
6. Highlight Save new settings and press select.
To reset the set top box:
1. Switch the set top box on to standby.
- If a cordless telephone is in use and is connected to the same socket as the set top box unplug the set top box plug only.
- This process will stop all the recordings currently in progress and reboot the box.
- If a recording is underway, you may wish to consider doing this after the recording has completed.
- If you are using a Sky+ box or a Sky+HD box, wait for 30 seconds to allow the hard disk to stop spinning.
2. Switch off the power supply or remove the plug at the mains socket and ensure that there are no lights illuminated on the front panel of the set top box.
3. Carefully disconnect the tvLINK from the cable and take it to the set top box.
4. From the back of the set top box, carefully remove any cabling already in RF Out 2 and connect the tvLINK directly to this socket.
5. Switch the power supply back on at the mains and wait 30 seconds after the red light has appeared.
If this is a Sky+ box, wait for 60 seconds after the red light has appeared.
If this is a Sky+ HD box wait for 2 minutes and 30 seconds after the red light has appeared.
To reset setting:
1. Using the Sky Remote Control, press the tv button followed by sky.
2. Press the services button.
3. Highlight System Setup press select followed by pressing O, then 1, followed by select.
4. Highlight RF Outlets and press select.
5. Highlight RF Outlet Power Supply and using the left / right arrow buttons, change setting to On.
6. Highlight Save new settings and press select.
If the red light on the tvLINK does not appear then it is faulty.
If the red light on the tvLINK does appear then it is working fine and there may be a problem with the cabling or with the RF Out2 socket on the set top box.
RF Output (coaxial socket)
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